Here are a list of questions people ask about us and Crystal Clear Hire. New question/answers will be added frequently, so check back soon!

Who can use Crystal Clear Hire?
How are Orders and Invoices configured to suit my needs?

Trouble Shooting

Errors during printing...

Q. Who can use Crystal Clear Hire?

A. Crystal Clear Hire has been designed to work with any currency and any date format. Each computer running Microsoft Windows contains regional settings which specify how dates and currencies are viewed on your computer. These settings are obtained by Crystal Clear Hire each time a date or currency is displayed.


Q. How are Orders and Invoices configured to suit my needs?

A. Crystal Clear Hire uses document templates created in Microsoft Word to dictate how invoices/orders are laid out and what information is contained within them. Crystal Clear Hire transfers information into the template using defined 'tags'. For example, if the tag [CUSTOMER_NAME] is present in the template, this would be replaced by the real customer name.

The same principle is applied when listing items for rent within an order/invoice. A table row is specified in the template which dictates what information should be shown for each item. To get an idea of how flexible this approach is, you can specify up to 17 different pieces of information for each item within an invoice alone.

These templates allow complete customisation of how you want your forms to appear. From the information contained, to the images you wish to add and their positions.

Q. Errors during printing...

A. Printing errors are normally indicative of Microsoft updates which have not been applied to the computer on which Crystal Clear Hire has been installed. If you have Microsoft Office 2003, please ensure you have the most up to date service pack. This can be found by following the link below:

http://office.microsoft.com/en-gb/default.aspx

Ensuring all Windows updates have been applied is also highly recommended.